FAQ`s

What is the caffeine content in your products?

Caffeine Content
Madras Coffee - 31mg
Unsweetened Madras Coffee - 42mg
All Chai teas -4mg
All Unsweetened Chai - 3mg

What is the Best Before date of the product?

The 1st 5 digits of the Batch code contain the product Best Before date. Of that 5 numbers, the 1st 2 digits is the Year. The last 3 numbers represent the day of the year. For eg. 21261 would translate to a Best Before Date of Sept 18, 2021. (See picture)

   

 

 

 

What kind of guarantee do you have on your products?

We offer a full exchange or refund (your choice) if you are not completely satisfied. All we ask is that you let us know what was wrong with the product and provide us a picture of the product and a receipt of purchase. Please email us at
information@quikfoods.com
with this information.

How do I make a cup of QuikTea Chai Tea Latte?

Empty the packet into an 8oz cup, add hot (85deg C or 185deg F) water, stir and enjoy!

How do I make a cup of QuikCafe Madras Coffee?

Empty the packet into an 8oz cup, add hot (85deg C or 185deg F) water, stir and enjoy!

How do I make a cup of QuikTea Organic Darjeeling Leaf Tea?

Boil water, add 1 teaspoon of Darjeeling tea to a pot, add 6oz of hot water and let it steep for 2 minutes. Strain into a cup. Add creamer or lemon as desired. Relax and Enjoy!

Can I make an iced tea/coffee?

Empty the packet into an 8oz cup, add 1 Oz of hot (85deg C or 185deg F) water, stir and fill the rest with cold water and ice. Enjoy!

Are these tea bags or ready mix pouches?

We sell both tea bags and Ready mix pouches containing milk tea and sugar. Just add hot water.

Are there artificial sweeteners in the sugar-free version?

No artificial sweeteners. The unsweetened versions have no added sweeteners of any kind. The regular versions use natural sweeteners only.

Shipping and Order Status

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Why is the shipping cost so high?

Our advice is to increase the order size above $99 to get Free Shipping. Or buy one of our pre-bundled products with Free Shipping. https://www.quiktea.com/product-category/free-shipping/

We try and use the lowest cost carrier depending on the size and volume of the shipment. In most cases, we have found US Mail to be the least expensive. However, for remote locations with large order size, we have no choice but to ship Fedex Ground where we have also negotiated a discounted rate.